Terms and Conditions
Removal Van Knightsbridge Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Knightsbridge provides removal, collection, delivery and associated services. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given:
Client means the person, firm or company requesting or paying for the services.
Company means Removal Van Knightsbridge, the provider of the services.
Services means any removal, transportation, packing, loading, unloading, delivery, collection, storage or related services supplied by the Company.
Items means any furniture, personal belongings, equipment, goods or materials transported or handled by the Company in the course of the services.
Contract means the agreement between the Client and the Company comprising these Terms and Conditions and any written quotation, confirmation or agreed variation.
2. Scope of Services
The Company provides household and commercial removals, man and van services, packing and unpacking, and related activities. Services are provided within and from the local area and to other destinations by prior agreement.
The exact scope of the services will be set out in the quotation or booking confirmation, including the collection address, delivery address, estimated time, vehicle type, and any agreed additional services such as packing materials or disassembly and reassembly of furniture.
The Company reserves the right to use suitable vehicles, equipment and personnel as it considers appropriate to deliver the services safely and efficiently.
3. Booking Process
3.1 Enquiries and quotations
Clients may request a quotation by providing accurate information about the properties involved, access conditions, inventory of items, special handling requirements and preferred dates. Quotations are based on the information supplied and are subject to revision if that information is incomplete or inaccurate.
Unless otherwise stated, quotations are valid for 30 days from the date of issue, provided that the requested moving date remains available.
3.2 Confirming a booking
A booking is only confirmed when the Client has accepted the quotation, agreed to these Terms and Conditions, and paid any required deposit. Provisional dates without deposit or written confirmation are not guaranteed.
The Company reserves the right to decline or cancel bookings at its discretion where it reasonably believes it cannot safely or lawfully carry out the services.
3.3 Changes to bookings
If the Client wishes to change the date, time, addresses, scope of work or any other material detail, the Client must notify the Company as soon as possible. Changes are subject to availability and may result in an amended quotation. Additional charges may apply where extra time, distance, personnel, vehicles or materials are required.
4. Client Responsibilities
The Client is responsible for:
Ensuring that there is adequate access to and from the properties for the Company’s vehicles and personnel, including any parking permissions or permits.
Providing accurate and complete information regarding the nature and quantity of items, including any heavy, fragile or unusual items that may require special equipment or arrangements.
Ensuring that all items are packed and prepared in a way that is safe for transport, unless packing services have been specifically booked.
Arranging appropriate insurance for high-value items where necessary and informing the Company of items of exceptional value before the move.
Being present, or ensuring that an authorised representative is present, at collection and delivery addresses to supervise loading and unloading and to sign any necessary documentation.
Complying with all applicable laws and regulations, including those relating to waste, hazardous materials and prohibited items.
5. Payments and Pricing
5.1 Payment terms
Unless otherwise agreed in writing, a deposit may be required to secure the booking, with the balance payable on or before completion of the services. For larger moves or commercial clients, alternative payment schedules may be agreed.
Payments must be made in cleared funds using an accepted payment method. The Company may withhold commencement or completion of the services until payment has been received as agreed.
5.2 Additional charges
The Company may apply reasonable additional charges where:
The move takes longer than originally estimated due to circumstances beyond the Company’s control, such as unexpected access issues, delayed keys, or substantially increased volume of items.
There are waiting times caused by the Client or third parties, such as estate agents, landlords or building management.
Additional packing, dismantling, reassembly or protection is requested on the day of the move.
Parking fines or charges are incurred as a direct result of the Client’s failure to obtain necessary permissions or provide accurate information about restrictions.
5.3 Late payment
If the Client fails to pay any sum due under the Contract when it is due, the Company may charge interest on the overdue amount at a reasonable rate until payment is received in full, and may suspend further services until payment is made.
6. Cancellations and Postponements
6.1 Client cancellations
If the Client wishes to cancel or postpone a confirmed booking, the Client must notify the Company as early as possible. The following cancellation charges may apply, unless otherwise agreed in writing:
Cancellation more than 7 days before the agreed start time: no cancellation fee, and any deposit may be transferred to a new date subject to availability.
Cancellation between 3 and 7 days before the agreed start time: the Company may retain some or all of the deposit to cover administration and loss of reserved capacity.
Cancellation less than 3 days before the agreed start time or on the day of the move: the Company may charge up to the full quoted amount, reflecting the short notice and inability to rebook the time slot.
Where applicable, the Company will act reasonably and may reduce charges where it succeeds in reallocating the resources originally reserved for the Client.
6.2 Company cancellations
The Company may cancel a booking where it cannot safely or lawfully carry out the services, including but not limited to severe weather, accidents, illness, vehicle breakdowns, or where the Client has provided incorrect or incomplete information. In such cases, the Company will refund any deposit already paid for the cancelled services or offer an alternative date, but will not be liable for indirect losses or consequential costs, such as penalties for delayed completion of property transactions.
7. Items Not Accepted for Transport
For safety and legal reasons, the Company does not accept the following for transport or disposal:
Explosives, weapons, ammunition or firearms.
Hazardous, toxic, corrosive or flammable materials, including gas cylinders, fuel, chemicals, paints and solvents.
Perishable goods that may deteriorate during transit.
Illegal items or items obtained unlawfully.
Animals, live plants (unless specifically agreed), or any other living organisms.
Cash, jewellery, important documents, or items of exceptional value unless specifically agreed in writing and properly insured.
If such items are presented without prior notice, the Company may refuse to load them or may unload them at the earliest safe opportunity without liability for loss or damage.
8. Liability and Limits of Responsibility
8.1 Standard liability
The Company will exercise reasonable care and skill in providing the services and in handling the Client’s items. However, the Company’s liability for loss of or damage to items, where found to be at fault, will be limited to a reasonable amount relative to the value and condition of the items, subject to any applicable insurance arrangements and any exclusions set out in these Terms and Conditions.
8.2 Exclusions
The Company will not be liable for:
Loss or damage arising from faulty or inadequate packing by the Client where packing services were not provided by the Company.
Loss or damage to fragile or high-value items that were not disclosed to the Company before the move.
Wear, tear, scratches, or minor cosmetic damage that is consistent with normal handling and transport.
Damage caused by inherent defects in the items, including defective assembly, poor construction or pre-existing weaknesses.
Loss or damage where the items have been handled against the advice of the Company, or where the Client insists on proceeding with a method of moving that the Company has advised is unsafe or unsuitable.
Loss of profits, loss of use, consequential or indirect losses, or any losses arising from delays beyond the Company’s reasonable control.
8.3 Time limits for claims
The Client must inspect items and property as soon as reasonably possible after completion of the services. Any visible damage or loss should be reported to the Company on the day of the move where possible, and in any event in writing within 7 days of completion. The Company may not be able to consider claims reported outside this period, as it may be difficult to establish the cause of the damage or loss.
8.4 Client insurance
The Client is strongly advised to maintain adequate household or commercial insurance that covers items during removal and transit. The Company’s liability is not a substitute for appropriate insurance cover, particularly in respect of items of high or sentimental value.
9. Waste, Disposal and Environmental Regulations
9.1 Lawful disposal
Any disposal of unwanted items, packaging or waste by the Company will be carried out in accordance with applicable waste and environmental regulations. The Company will not collect or dispose of items that are classified as hazardous or controlled waste unless specifically authorised and properly licensed to do so.
9.2 Client obligations
The Client must not request the Company to dispose of items unlawfully, fly-tip waste, or transport waste to unauthorised locations. The Client remains responsible for ensuring that any items presented for disposal are suitable for normal waste management facilities.
9.3 Additional charges for disposal
Charges for disposal or recycling of items will be quoted separately where applicable and may depend on weight, volume and type of materials. If additional waste is presented on the day that was not included in the original quotation, extra charges may apply.
10. Access, Parking and Property Protection
The Client must ensure that suitable parking is available for the Company’s vehicles close to the property at both collection and delivery points. Where parking permits, loading bays, or prior authorisation are required, the Client is responsible for obtaining them unless otherwise agreed in writing.
The Company will use reasonable care to avoid damage to floors, walls, doors and fixtures during the move, but the Client should take sensible precautions such as protecting delicate surfaces, removing ornaments and securing valuable items that are not being moved. The Company is not responsible for normal wear and tear or minor marks that may occur despite reasonable care.
11. Delays Outside the Company’s Control
The Company will make reasonable efforts to meet the agreed schedule but cannot be held responsible for delays caused by events beyond its reasonable control. Such events may include severe weather, road closures, traffic congestion, accidents, breakdowns, industrial action, or delays associated with property transactions and key handovers.
Where a delay occurs, the Company will keep the Client informed as far as reasonably possible and will complete the services as soon as practicable. The Company will not be liable for consequential losses arising solely from such delays.
12. Complaints and Dispute Resolution
If the Client is unhappy with any aspect of the services, the Client should raise the issue with the Company at the earliest opportunity so that it can be investigated and, where possible, resolved promptly. The Client should provide full details, including dates, addresses and any relevant photographs or supporting evidence.
The Company will review the complaint, communicate with the Client and seek a fair resolution in good faith. If a dispute cannot be resolved directly, both parties agree to consider negotiation or mediation before pursuing court proceedings, where this is practical and appropriate.
13. Data Protection and Confidentiality
The Company will only use the Client’s personal information as necessary to provide the services, manage bookings, process payments and comply with legal obligations. Personal data will be handled in accordance with applicable data protection laws and will not be sold to third parties.
The Company will keep information about the Client’s property and belongings confidential and will not disclose it to third parties except where necessary to carry out the services or where required by law.
14. Variation of Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking. Any variation to these Terms and Conditions must be agreed in writing by the Company.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By placing a booking with Removal Van Knightsbridge, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.